Terms & Conditions

Order Turnaround

The normal turnaround time is 7-10 business days. Please note this does not include weekends nor national holidays. While Giant Iron Face may sometimes be hard at work over the weekend, wholesalers & courier firms usually are not. This time commences once artwork has been received in a ready-to-go format, all info pertaining to delivery and order specifications have been received and the order has been paid in full. Any delays in sending this information or problems with the artwork will likely result in an increased lead time on the order. Orders with a higher level or complexity or general nuisance (To wit; orders requiring complex art, multiple colours, mixed garment types, ink colour changeovers, multiple designs or garments such as hoodies which are trickier to handle) may also result in extended delivery time.

Please note that fabric patches cannot be considered priority items and may be subject to delays during busy periods.

Communication

It is the responsibility of the customer to ensure that all information relating to an order is sent to Giant Iron Face in a fixed, readable format such as email. Orders can be discussed verbally via telephone but any specific information must be sent via email in order for a permanent record to be retained. Please ensure emails are sent with a common subject header in order to avoid potential confusion caused by multiple separate emails.

Order Minimums

Order minimums are based on a “10 prints per screen” rule. So for a 2-colour design an order of 20 prints will be the minimum.

Payment

Payment must be received up front and in full before commencement of the order.

Art Guidelines

Art must be provided at 300 DPI or in Vector format. Acceptable formats are .png, .jpg, .psd, .tiff, .ai or .pdf. Art should be scaled to the desired print size and checked prior to sending for any errors of spelling or composition as Giant Iron Face will take no responsibility for any unidentified errors once the print process has begun. You may request a mockup of the print prior to commencement of the order. Artwork that requires significant editing will result in extended order turnaround.

Garment Colour

Giant Iron Face can source a large number of garments from many different manufacturers. These manufacturers will utilise different colour swatch naming schemes and therefore in order to correctly fulfil an order it is imperative that the customer make correct reference to the colours used by the manufacturer of choice. Also note that identically-named colours will vary in actual shade between manufacturers.

Manufacturer Out Of Stocks

While Giant Iron Face will ensure that garments are available to purchase at the time of an initial inquiry, this can be subject to change prior to order commencement. Giant Iron Face will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

Manufacturer Defects

Giant Iron Face will not be held responsible for any defects in garment manufacturing related to size, colour or construction.

Customer-provided Garment

In the case of customer provided materials, t-shirts, etc.. Giant Iron Face accept no liability for any of the materials lost in the print process, and a customer supplies their own media at their own risk. Garments provided must be in factory fresh condition, and not worn or washed.

Colour Matching

All colours in a design will be matched to the closest in house stock ink colour. For exact colour matches please request Pantone Matched colours. Pantone colour matches are available for an additional fee.

Max Imprint Sizes

Giant Iron Face offers 2 print size maximum options. “Standard/A3”, which has a maximum size of 30x43cm. And “Oversized”, which has a maximum of 37×53.5cm.

Please be aware that not all garments share an equal minimum print surface. Oversize prints are generally unsuitable for women’s fitted t-shirts, and smaller vest sizes. Due to the large pockets typical on most pullover style hoodies, the maximum print size for these garments is 37cm (wide) x 30cm (high). Giant Iron Face will not print over seams, buttons or zips.

Print Location & Print Size

It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided Giant Iron Face will print in standard locations (ex: Chest Print, Print to start 5-9cm inches below the collar).
 Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered.

Print Placement Variance

Although all efforts are made to ensure garments are printed centred & straight, garments may have variances in construction and are loaded by hand and will therefore be subject to minor changes in print placement by up to 1cm.

Order Cancellation

In the event that an order is cancelled by a customer the refund will be based on the status of the order. Depending order status the customer may have to pay a restocking fee or for the garments themselves. If the order is completed no refund will be issued.

Shipping

Giant Iron Face cannot be responsible for any shipping delays caused by the shipping company. Please note that once a shipment has been collected by the shipping company it is effectively out of our hands and cannot be intercepted or re-routed. Giant Iron Face do not accept liability for goods damaged in transit, and recommend that the customer request transit insurance.

Returns

Giant Iron Face will go to any lengths to ensure that your order is printed correctly, however due to the manual nature of screen printing, and the natural tendency for unforeseen problems to occur, mistakes can happen. As all goods are bespoke items Giant Iron Face do not offer refunds except in cases where a drastic error has been made such as incorrect art, art placement or wrong garment colour. If you feel your order is defective then Giant Iron Face will do everything possible to rectify the issue in a timely fashion.